The staff and volunteers of the Chicago Zoological Society welcome you to Brookfield Zoo and are happy to answer your questions. Brookfield Zoo makes a concerted effort to make its grounds, pathways, buildings, exhibits and programs accessible to all visitors. The information contained in A Guide for Guests with Disabilities will be helpful in answering your questions.

Accessible Amenities

  • Electronic convenience vehicles (ECVs), wheelchairs, child strollers, and wagons are available for rent near the North and South Gates. Due to limited quantities of ECVs and wheelchairs, we recommend reserving one in advance by calling {708) 688-8347. Same day reservations are not accepted. Click here for additional information on the rental cost.
  • If a guest needs a wheelchair or ECV at the North entrance, a Crew Member can call North Buggies and someone will bring the wheelchair or ECV up to the North entrance.
  • Some exhibits and buildings with narrow walkways may prohibit strollers from entering the building as they could pose a safety hazard in the event of an emergency evacuation. Guests with disabilities may use a personal mobility device in exhibits and buildings, such as a wheelchair or a stroller for a child with a disability or other type of personal mobility device (with the exception of gas-powered devices).
  • The Chicago Zoological Society strives to provide inclusive recreational programs to all of our Brookfield Zoo guests. To request an accessible accommodation, ideally no less than 14 days in advance, please complete the ADA Accessibility Request Form or call the Society’s ADA Coordinator at (708) 688-8338.
  • Large-print maps with access information are available at our Security Office, North and South Guest Relations, and South Guest Relations to give you special instructions before entering the park. Service Animal maps (with locations that are not ideal for service animals to go) will be provided to you upon your arrival or are available by clicking Service Animal Map.
  • Motor Safari is wheelchair accessible and both Snowball Express buses are equipped with a motorized lift.
  • There are accessible parking spaces available in both lots. (The South Gate is an easier entrance for people with disabilities).
  • Brookfield Zoo has a teletype writer (TTY); the TTY number is (708) 688-8659 which is available for guest use at our Membership Office. Please see a Zoo staff person at South Gate Reception building for assistance. To speak to someone at the Zoo using the Illinois Relay service, please call 711 and then (708) 688-8000. Illinois Relay offers services for people who want to use their voice or hearing with their TTY, for Spanish speaking people who use a TTY, and for people who are deaf-blind and use a Telebraille device.
  • Life-size statues and cutouts of animals are located throughout the zoo (gorilla, dolphin, tiger, etc.) Also, at Wolf Woods we have bronze plaques depicting social behaviors.
  • Assistive Listening Devices for presentations are available for loan in the South Guest Relations office near South Gate.
  • Visual Schedule books are available to print and assemble prior to your Zoo visit here:
  • BZ Care Kits are available at the North and South Guest Relations. These kits are designed for guests with sensory disabilities and include zoo visual schedule books, noise-deafening headphones, name tags, if lost ID bracelets, and stickers.
  • Accessible picnic tables are located throughout the park.
  • The videos playing in The Living Coast and Seven Seas Dolphin Theater are captioned.
  • A map of quiet locations inside the park is available for download: Quiet Space Location Map

Social Stories for Children with Autism
Programs and Classes
  • Educational programs are modified or developed to meet the needs of diverse audiences.
  • Sign Language interpreters are available for public programs and classes by advance request. Call the Zoo’s ADA Coordinator at (708) 688-8338 or complete the ADA Accessibility Request Form. Please allow a minimum of 14 days advanced notice.
  • Hands-on educational programs for groups with disabilities are available through Conservation Education and Training department call 708-688-8369.
  • Good Works and Bridges Volunteer programs for teens and adults. Please call (708) 688-8304 for information.