How do I access my passes?
Your passes will be sent to you via your confirmation email. If you cannot locate a confirmation email and need access to passes, please email admissions with your order details.
Does everyone in my group need a ticket?
Yes, everyone attending Tree Trim needs a ticket, including parent/adult chaperones.
I don’t know how many people will be attending with my group yet. Do I have to purchase additional tickets at the time I purchase my tree?
No – additional tickets can be purchased at any time prior to the event. These discounted tickets will be available for purchase online through Friday, November 8, 2024, but not during Tree Trim weekend. Regular priced tickets can be purchased at the gates during Tree Trim weekend. Tree Trim admission and parking tickets should be purchased through the Tree Trim webpage.
Please note: since tickets are sent directly to group leaders, group leaders do not have to purchase additional tickets on behalf of the whole group. Individual participants can purchase their own additional tickets, if they choose.
My group will be purchasing more than one tree. Can our trees be placed next to each other?
Please purchase both/all of your trees in the same order. If you need to place two separate orders, please email us as soon as possible with your order numbers and we will do our best to have your trees placed next to each other. Trees next to each other are not guaranteed.
I purchased my tree and have my tickets, what happens next?
You will receive a secondary confirmation email that will contain your tree number, location within the Zoo, and additional event details at least a month prior to Tree Trim weekend. If you have not yet received your secondary confirmation email a month prior to Tree Trim weekend, please let us know.
A tree was purchased for our group. How do we find out what our tree number is and get our tickets?
The group leader (or person who placed the order) will receive specific information regarding your tree order. Please contact them directly for details about your group outing.
How do I purchase patches?
Patches can be purchased online for $4.00 each. Patches will not be shipped and will be available for pick-up during Tree Trim weekend at the South Gate Market. A limited quantity of patches can be purchased during Tree Trim at the South Gate Market if not sold out. If patches need to be shipped, please call 708-688-8638 for shipping pricing and details.
What types of ornaments are allowed on the trees?
Please see our ornament guide for additional ornament details.
Please note: ornaments that do not follow the guidelines will be removed and will not be saved.
Can we add our own lights to the tree?
No – due to safety and power regulations, additional lights cannot be added to the trees and will be removed.
My group would like to participate but cannot afford a tree. What are my options?
Groups are allowed to find sponsors/donors to underwrite the cost of their tree. The signs in front of trees have space to include the name of the group that decorated the tree as well as the group/company/individual who donated the tree as a way to give recognition to tree sponsors/donors.
Am I allowed to purchase a corporate tree?
Yes, corporate trees (around Roosevelt Fountain) are available for anyone to purchase. The trees are larger, each order receives 30 admission and 10 parking passes, and the signs displayed in front of trees are larger and can include company logos.
What happens to our ornaments?
Groups are allowed to come back to retrieve remaining ornaments from their tree anytime from January 1 through January 11, 2025. On January 12, staff and volunteers will begin removing any remaining ornaments from the trees. These ornaments will not be saved for your group. Please do not use valuable or sentimental items as ornaments – Brookfield Zoo Chicago is not responsible for ornaments/decorations that are missing or stolen.
My group cannot attend on November 9 or 10. Can we still participate?
Please email us to see if accommodations can be arranged.
What if it snows or rains during Tree Trim weekend?
Brookfield Zoo Chicago is open rain or shine or snow! The main pathways of the park will be cleared of snow and trees will still be accessible. Please dress appropriately for the weather, including proper shoes/boots.
Additional Questions?
For questions on Tree Trim tickets, parking, or entry please contact our Admissions team at Admissions@BrookfieldZoo.org or at 708-688-8809.
For Tree Trim patch questions, please contact our Retail team at 708-688-8638.
For tree location, signs, or event day questions email our Marketing team at Tree.Trim@BrookfieldZoo.org.