FREQUENTLY ASKED QUESTIONS

Please click button below to access ZARD User Manual.
 

ZARD USER MANUAL

Top Questions
 

How do I sign up for a user account?
Visit our homepage https://brookfieldzoo.org/zard and click the button “Click Here to Register.” Follow the prompts based on your position within the field of zoological medicine. One of our leadership team members will review your registration form and email you with further questions or your user credentials. You will also receive a welcome email directly from Vet Rocket once your ZARD account is created.

Do I need to pay to have access to the ZARD?
The ZARD is provided to individual users within the zoological profession free of charge.

What happens if I forget my login credentials?
If you forget your username or password, contact the ZARD at zard@brookfieldzoo.org, and one of our leadership team members will reset it for you.

Who do I contact if I’m having technical difficulties with the ZARD?
If experiencing technical difficulties with the website or database, please contact the ZARD directly at zard@brookfieldzoo.org in lieu of contacting Vet Rocket.

I’m interested in viewing reference images for a species not included in the ZARD. How do I request a species be added?
We’d appreciate hearing from you! Our database is an expanding entity. Please email zard@brookfieldzoo.org with your request.

User Criteria
 

Can I share my login credentials with other employees at my institution or elsewhere?
No, the ZARD end user licensing agreement states that only the signee can use your account. Our goal is to provide an educational resource that advances animal care and wellbeing while protecting the data (imaging studies, anonymized patient data, etc.) from spilling into the public sphere.

I’m changing jobs and need to update my login credentials. What do I do?
Contact the ZARD leadership team at zard@brookfieldzoo.org with your new institution, email, and role, and we will adjust your account.

I signed up for the ZARD when I was a veterinary or vet tech student, but now I’m graduating. Do I still have access to the ZARD?
Great question! Once you graduate, your account will be deactivated. However, if you become affiliated with a zoological institution, you may register for a new account by visiting our homepage https://brookfieldzoo.org/zard and clicking the button “Click Here to Register.”

I have a colleague or friend in private practice that is performing diagnostic imaging on a zoo species. Can I share reference images with them if I’m logged in under my account?
No, practitioners or associated professionals working in private practice as a veterinarian or veterinary technician do not meet our user requirements. One exception is a private practitioner that is the Attending Veterinarian for a zoological institution at a registered USDA Animal Care Facility. We encourage veterinarians working in private practice to contact a board-certified veterinary radiologist for assistance in interpreting patient images. Please email zard@brookfieldzoo.org if you have questions.

I’m a zoological companion (“exotics”) clinician or specialist in private practice. May I have access to the ZARD?
No, practitioners or associated professionals working in private practice as a veterinarian or veterinary technician do not meet our user requirements. One exception is a private practitioner that is the Attending Veterinarian for a zoological institution at a registered USDA Animal Care Facility. We encourage veterinarians working in private practice to contact a board-certified veterinary radiologist for assistance in interpreting patient images. Please email zard@brookfieldzoo.org if you have questions.

Radiologists


If I’m a radiologist, do I need to be affiliated with a zoological institution or veterinary school to be granted access to the ZARD?
No, you do not. We are excited to provide this resource to all board-certified radiologists and veterinarians currently completing a radiology residency or specialty internship. Please visit our homepage https://brookfieldzoo.org/zard and click the button “Click Here to Register” to create an account.

If I’m a radiologist, does my ACVR, EAVDI, or other international radiologist specialty membership get me access to ZARD?
Yes!  All radiologists are eligible for a ZARD user account. Please visit our homepage https://brookfieldzoo.org/zard and click the button “Click Here to Register.”

 

Clinical and Scientific Use


I’m interested in performing a retrospective study using the ZARD. Do I need permission, and how do I obtain it?
The data housed in the ZARD is intellectual property of the ZARD. It may not be used for research, presentations, lectures, etc. without express written permission of the ZARD. As of September 2024, we are not currently accepting research proposals. However, users will be notified via email when the application process is open.

Can I use the ZARD for clinical diagnosis?
No, the ZARD is an educational resource for learning to evaluate diagnostic imaging of the species provided. It is not a medical diagnostic tool or device.

Does the ZARD provide a consultation with a board-certified veterinary radiologist?
No, the ZARD does not provide consultation with a veterinary radiologist. Clinicians can utilize the Find a Specialist feature on the ACVR website.
 

 

If you are having technical difficulties or have further questions not addressed, please contact us at zard@brookfieldzoo.org.

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